Our professional development, training and community education are cultivated from a diverse and wide array of expertise, qualifications, knowledge and skills.
Why Choose Us?
Our professional development, training and community education are cultivated from a diverse and wide array of expertise, qualifications, knowledge and skills.
Built on lived experience and advocacy, our training reflects deep, real-world work with culturally diverse communities.
We use case studies, discussion, and scenarios to bring cultural competence to life — beyond theory.
Our trainers are experts in coercive control, dowry abuse, and cultural safety, using trauma-aware, community-informed approaches.
We tailor sessions to your field—healthcare, legal, social work, or corporate — for real impact with CALD communities.
How We Help
What We Do
Choose the format that fits your needs and goals — each grounded in real-world experience and community insight.
Learn flexibly with expert-designed courses based on lived experience, case management, and research.
Testimonials
Please fill in this form if you would like to know how we can fill your training needs, please provide as much information as possible; we will get back to you with some options.
Our growing training program means we are always on the lookout for training instructors, facilitators and content developers. We can offer some training to get you going and accreditation is only mandatory for select courses.
Who We Are
The Indian (Sub-Cont) Crisis & Support Agency (ICSA) is Australia's first NGO dedicated to serving South Asian and culturally diverse communities, addressing gaps in support systems with culturally tailored professional services.
Established in 2014, we have grown our expertise to now specialise in complex case work in domestic violence, migration and family support. Our clients generally have been to multiple service providers before being referred to us due to our unique set of skills.
We are respected for our professionalism, integrity and expertise by both the sector and community. This we know not only from specific feedback but the increasing recommendations for our service from both the sector and the diverse referral points of our clients. It is this trust and respect which has allowed us to consistently grow our professional development and cultural consultancy.
ICSA is a self funded organisation; the revenue from learning & development fund our frontline support services.
For more information, visit our detailed About Us page.
Frequently Asked Questions
Our programs are designed for professionals across social services, healthcare, education, NGOs, corporate sectors, and crisis response teams working with diverse communities.
Yes, our instructors are accredited trainers with relevant qualifications and extensive experience in their fields. They bring both professional expertise and cultural insight to deliver high-quality, impactful training.
Yes! We offer live online training and self-paced courses for maximum flexibility.
Some courses include e-materials, reference guides, case studies, or toolkits, while others focus on interactive learning. Check the course details or contact us for more information.
Our homepage features a calendar with upcoming in-person and live online training opportunities. For self-paced courses and other specialized training, please refer to the course list for details.
Yes we offer bespoke training developed from grassroots practice, cultural literacy, and real-world case studies. We adapt content based on the specific needs of your organisation, team, or client cohort to ensure relevance and impact.
You can fill up this form here or email us at admin@icsatraining.org for any inquiries.
We acknowledge First Nations people to be the Traditional Custodians of lands we live and work on. We respect the connection to land, sea and community and support reconciliation and reparation.
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